Customer Experience Launch Manager

Do you acquire previous experience in the launch process and customer satisfaction? 

We are seeking a Customer Experience Launch Manager to join a dynamic pharmaceutical manufacturing company and act as the central point of contact for all launch-related orders and service support.

In this exciting, newly created, position with focus on building and maintaining strong customer relationships, the primary objective is to ensure a seamless and secure launch process while enhancing customer satisfaction.

 If this sounds like a job match for you, we’d love to hear from you!

As a Customer Launch Manager, your responsibilities will include:

• Organize, plan, and monitor customer requests to provide optimized service and support for all launch orders and service-related matters.
• Act as the primary contact for customers during the launch phase, ensuring timely and effective communication.
• Develop and implement internal processes to coordinate product launches, improve efficiency, and strengthen customer relationships, engagement, and satisfaction.
• Proactively inform customers of any changes related to launches, orders, or supply issues, ensuring transparency and trust.
• Organize and lead kickoff meetings and regular status updates with customers to align expectations and track launch progress.
• Monitor the material needs (API, excipients, unprinted packaging materials) for the launches in cooperation with the Supply dpt.

For the Customer Launch Manager position, you need to have:

• Bachelor's or Diploma in Business Administration
• 5 years of experience in supply chain, launch management, customer service in the pharmaceutical industry (B2B or B2C) or CDMO environment is required
• Excellent Command in Greek and English Language (written-spoken)
• Strong IT proficiency, including experience with MS Office and project tracking tools.
• Strong interpersonal and communication skills, with the ability to collaborate effectively across teams and with external partners.
• Capable of managing complex tasks and solving problems with a structured and solution-oriented mindset.
• Well-developed analytical and planning skills, with strong attention to detail and the flexibility to adapt to changing priorities and requirements.

The company provides an attractive benefits package for the Customer Launch Manager position, which includes:

• Opportunities for professional growth and career development.
• Continuous training in pharmaceutical industry standards.
• Supportive and dynamic work environment.
• Competitive benefits package.

If you believe your profile could be a good match to this position, apply now!

For more information, you can contact Angeliki Kydoni, +30 6957093444

Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. All applications are considered strictly confidential.