Guest Relations Manager

Do you enjoy talking to people from around the world? Are you an outgoing personality who is looking for a job with great benefits and career development opportunities within the hotel industry? If the answer is yes, then apply now and become part of a company as Guest Relations Manager.

Responsibilities:

• Ensures a warm, professional, and efficient farewell experience for all guests
• Proactively anticipate guest needs to enhance their comfort and satisfaction
• Maintains an organized and fully operational guest relations desk with all necessary resources
• Trains, mentors, and manages the guest relations team to maintain service excellence
• Ensuring the team's adherence to all relevant laws and regulations as well as Group's policies and procedures to provide a safe and healthy environment to guests and staff, free of risks, discriminations, and harassment

• Bachelor's degree in hospitality management, hotel management, or a related field
• Two or more years of relevant experience in various roles within a hotel, including front desk, concierge, or guest services positions
• Ability to understand and empathize with guests' concerns and needs, coupled with the patience to resolve issues to their satisfaction
• Quick thinking and resourcefulness to resolve guest complaints and issues in a timely and efficient manner
• Leadership skills along with the ability to motivate a team into high performance
• Strong sense of responsibility and a professional presentation

Experience:

• 2-3 years

• Competitive remuneration package & benefits
• Career advancement in a fast growing organization
• Continuous learning & development within a transparent & inclusive working environment
• Collaborative working environment
• Single Accommodation & meals

If you believe that you are the perfect match for the Guest Relations Manager position apply for this job and take your next step for your career!

Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. ​ All applications are considered strictly confidential.