Customer Insights Specialist

ICAP Executive Search & Selection is one of the premium consultancies and part of ICAP People & Employment Solutions, the largest HR Services Provider in Greece and Cyprus. With more than 50 years of experience, we specialize in assessing and recruiting Senior to Middle-Level Executives across all sectors.

ICAP Executive Search & Selection, on behalf of a well-established and market-leading organization with a strong international presence in the retail sector, is seeking a skilled and motivated professional. Renowned for its innovation, customer-centric approach and industry leadership, this company offers a dynamic and growth-oriented environment for professionals eager to make a meaningful impact. The position is based in Thessaloniki.

Customer Insights Specialist (Ref. 5937/CIS/ESS/GR) - Hybrid

About the Role:

As a key member of the Customer Relations team, the Customer Insights Specialist will play a pivotal role in shaping business strategy through the extraction and analysis of customer and market insights. This role involves conducting market research, analyzing consumer trends and behaviors and transforming data into actionable recommendations that drive strategic and operational decisions across the organization. By working closely with cross-functional teams, the successful candidate will contribute to enhancing the customer experience, product assortment, and overall brand positioning in a highly competitive retail environment.

Key Responsibilities

• Support the Customer Relations Department by providing actionable customer and market insights.
• Design, conduct, and analyze qualitative and quantitative consumer research to identify emerging trends and evolving customer expectations.
• Analyze internal and external data, including customer feedback and market benchmarks, to generate strategic recommendations.
• Prepare and present detailed reports on customer satisfaction, competition, product assortment and market trends.
• Collaborate with procurement, marketing, and commercial teams to align business strategies with customer needs.
• Provide ongoing support to multiple departments by delivering insights that drive shopper-centric decisions.

Skills and Qualifications

• University degree in Economics, Business Administration, Marketing, Statistics or related field.
• At least 2-3 year of professional experience in a commercial, marketing, or market research role – experience within a research agency will be considered a strong asset.
• Strong analytical skills and the ability to interpret complex datasets.
• Advanced knowledge of MS Office, particularly Excel and PowerPoint.
• Excellent command of English; knowledge of German is considered an advantage.
• Ability to work in a fast-paced environment and manage multiple priorities effectively.
• Strong interpersonal and communication skills with a collaborative mindset.
• Critical thinking and a passion for transforming data into meaningful business insights.

The company offers:

• Competitive salary
• Private medical insurance
• Food vouchers
• Hybrid work model
• Professional growth opportunities within a customer-centric, data-driven and innovative environment

All information received will be treated with strict confidentiality.