At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Wrapped in ancient mythology in the heart of the Athenian Riviera, where lavender lands meet sapphire waters and our collection of rooms, suites and villas embody the timeless glamour of the Aegean. The warm Mediterranean hospitality is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
About the role
To do the End of Day, close and back up the computer network data. Balance all the Revenue/Income Accounts and audit for accuracy of the Opera Front Office, Micros point of sales, call accounting and/or other Income generating computer systems. To print out daily Manager’s Report and distributes or sends it by local e-mail only to the authorized recipients.
Key Duties and Responsibilities
- Maintain high visibility in public areas during peak times;
- Collect guest preferences during guest’s stay, communicate to appropriate departments and act accordingly;
- Serve as the primary point of contact for guests during the overnight shift.
- Greet and assist late-arriving and early-departing guests with a warm, professional demeanor.
- Handle guest check-ins and check-outs efficiently using the property’s PMS.
- Respond to guest inquiries, concerns, and special requests with urgency and empathy.
- Resolve issues promptly or escalate to the Night Manager as appropriate.
- Conduct proactive property walks to ensure guest comfort and safety.
- Perform nightly audits and reconcile daily transactions across departments.
- Generate and distribute accurate financial and statistical reports for management.
- Monitor and balance room rates, revenue, and payment methods in accordance with policy.
- Assist the Night Manager with administrative duties and next-day preparation tasks.
- Execute end-of-day processes in PMS and ensure data integrity across systems.
- Support the enforcement of health, safety, and security protocols.
Skills, Education or Certification
- Minimum two years working in a luxury, 5-star hotel as a Front Office/Assistant Front Office Manager
- Excellent knowledge of Opera and Ms Office
- Excellent knowledge of night closing procedures
- Must be fluent in verbal and written English.
- Must be proficient in hospitality revenue management, guest services and team development
- Previous work in customer service and FoH experience preferred.
- Excellent written and verbal communication skills required.
- Strong leadership skills and interpersonal communication skills.
- Excellent listening and comprehension skills required.
Skills, Experience & Educational Requirements
- Hospitality Management Degree
- Excellent knowledge of Enhlish
- Knowledge in OPERA/MICROS
- Advance Knowledge in Microsoft Excel
- Minimum one year experience in a luxury resort/hotel
What we Offer:
- A dynamic and collaborative work environment in a world-class luxury resort.
- Career growth opportunities within One&Only Resorts.
- Continuous training and professional development.
- Competitive salary and benefits package.
- Private health insurance.
- Exclusive discounts at partner businesses.
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, constantly innovating to deliver Amazing Experiences and Everlasting Memories.