Night Auditor

The role of the night auditor is responsible for the safety and security of guests, staff and the building itself. He/she is required to have excellent communication and problem-solving skills.

In addition to ensuring the safety of guests, he/she is also responsible for overseeing the night audit process, which includes balancing financial transactions and generating reports.

He/she may also be required to handle guest complaints and requests during the night shift.

Specifically:

• Reports to Front Office Manager
• Check in  and check out guests, answer phones 
• Respond to guest complaints, requests and emergencies
• Balance the cash drawer and log receipts
• Investigate and resolve out-of-balance accounts
• Keep accurate financial records and ledgers
• Help prepare for forecasts and audits for HOD's

Essential Criteria:

• One or more years working experience in a similar role in the hospitality sector
• Degree/ Diploma in Hospitality/Tourism is a plus
• Very Good knowledge of English language
• A second language will be considered an advantage
• Flexibility to respond to a range of different work situations
• Passion for delivering exceptional levels of guest service
• Negotiation and excellent Communication skills
• Pleasant personality, guest oriented

• Accommodation in single room
• Three meals 
• Competitive remuneration package
• Continuous training
• Career prospects on a transparent working environment
• Collaborative working environment