TOR Hotel Group is a family-owned business
with a long heritage in hospitality, which dates back to 1925 and the opening
of the first luxury hotel in Thessaloniki. Since then, the Tornivoukas family
has continued its long tradition with the creation of 4 unique hotels in
Northern Greece. We continue with On Residence a
myth coming alive, bringing the glory of the past to the city center.
Join
our team in a fast growing working environment as a
Front Office Agent
Location: Thessaloniki, Greece
Position Summary
The Front Office
Agent will have to provide excellent customer focused service to all guests
according to company’s standards with a view to maximizing guest satisfaction.
Key Responsibilities:
- Ensure a
polite and warm welcome to all guests, manage all department’s related
operations (check in/out, payments, keep front desk tidy, answer and
redirect all incoming calls and e mails, receive letters or packages and
distribute them)
- Build
full knowledge of hotel, services and local area
- Monitor
front office expenses, order material supplies and all necessary hotel
documents
- Maintain
at all times a high standard of personal appearance and hygiene
- Ensure
excellent response to all guest requests / complaints; maintain
confidentiality of guest’s information and follow proper protocol
Qualifications / Personal characteristics:
- Minimum 2 years’ experience in
a similar position ideally within a 5* Luxury Hotel
- Excellent knowledge of English
language; a second language (German, Russian or Turkish) will be considered as
a plus
- Computer literacy and
experience in Opera / Fidelio programs
- Strong interpersonal and
organizational abilities, problem solving person
- Pleasant personality with
enviable customer service skills, a team player passionate about the job and
focused on providing high quality results
Benefits:
- Competitive salary remuneration
- Career development in a fast
paced growing work environment
- Daily breakfast & lunch
- Private health insurance
- Training opportunities
TOR Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We are proud to offer excellent and professional working environment and further career development to passionate professionals.